Not recommended & not BBB accredited. I was quoted a price for a job I thought I was getting done. I found out after the fact that the quote was only for part of the work I needed done. I was misled by the salesman & paid a ridiculous amount for a rear brake job. In addition, the mechanics missed critical issues with the front breaks that now is costing me more money to get repaired. We also took another to them at the same time & we were told that it was fine when it actually needs multiple issue repaired. It seems the mechanics at this shop don't really pay attention to everything and what they do pay attention to is super overpriced!!! And reading other reviews , I expect to get a response that is defensive and not one of a true business that wants to make things right with anybody! This is a response to your comments. As I expected it would be a series of explanations and a little bit of smug sarcasm such as the treatment I received from the guy who works your counter. I brought my car in to get both front and rear brakes done. When I received the quote for my brake job for $350 to do the pads I assumed it was for all four brakes which is what I had requested. I was shocked to find out in the aftermath that you guys charged me $350 to install rear brake pads. Seriously?! I may be a woman but nobody in their right mind would agree to pay that kind of price to do one set of brakes . I would even be a little pricey to do front and rear brake pads for $350 , but I agreed because of the convenience of your location ! Everything else since then has been a joke. You are a joke your employees are a joke, your business overcharges and underworks! I will be happy to find an honest home because it's definitely not with you!
Hi Shelley, we're sorry we've parted ways under these circumstances. It looks like your rear brakes and rear wheel bearing were replaced, the total for both of those items is what is charged on the ticket. We have a note that the front brakes at the time were well within specification and there was no safety concern and therefore no reason to replace. On the sheet you brought from the dealer it lists the front pads had 8mm in the front which is a thick pad, the rotor showing waves does not affect performance or safety unless you have a pulsation which at the time of our inspection was not the case. On the other car it looks like you had a dead battery concern, it looks like we had charged the battery at the beginning of the week then let it sit here while you were on a trip and checked it again at the end of the week. Looks like the car started easily after sitting five days, the battery tested good and there was no parasitic draw found.We wish you good luck with all of your future repairs wherever you can find an honest home.
- Mark Greene Automotive Repair
