Edit after owner response: My dad has already approved the work, seeing as he owns the vehicle it is his decision and I respect it. I did not know that you were looking for the best part to replace it with, I apologize, my dad omitted that part. (That is enough for me to change my rating, seeing as I had a different picture, I still feel like it’s important for folks to know that you guys manage premium prices for premium jobs). Not having a car for more than two days is extremely detrimental to my livelihood, and my dad doesn’t want to see me struggle. We are getting this work done, because as I had said before, we want to support a family owned business. I cannot afford it, thankfully I have a dad that cares about my wellbeing. After re-reading my review I realize I added unnecessary flare, and so I fix that. I made the original review out of frustration, please have that in mind. Edited original answer I wanted to give this place my business because they are family owned, but they have overcharged me (I see now that it is just a premium service that I was unaware of) for the last time. I have been a customer for three years and always have a very frustrating experience but sucked it up because they did an ok job and it is a family business. This is my last straw, I cannot urge you enough to save your money and go somewhere else if you are an average joe. They have quoted me double than what the job costs anywhere else (I didn’t know they were getting the best parts for my vehicle). My car had to be towed there (seeing as I have always trusted them with my vehicle) so it felt like they were taking advantage of the situation. I am truly disappointed, (I still want to go here but I cannot afford it anymore) support this business if your wallet is reeeaaaaally big, but if you are a blue collar worker like me, food is more important
Hi Juliana, we're sorry to hear every experience has been frustrating - to our knowledge that has never been brought up or been the case. As we talked with your father about on the phone earlier we only source OEM parts from our approved suppliers as electric components have a high failure rate so we want to make sure our customers have the best quality parts to ensure long vehicle life. Also - as we relayed on the phone, we have no pressure for you to get the work done here, if you're unhappy with our service or our pricing we would suggest finding a new shop to help maintain your vehicle. We are confused about how we're taking advantage of a situation; we didn't ask you to tow your car here and it can be towed to any other shop you choose. Please - with our blessing take the vehicle to a shop which you feel will treat you fairly.
- Mark Greene Automotive Repair