Mark Greene told me he, "did not care about me" after I said I would report him to the BBB. My car's speedometer was broken after I had them repair my wheel bearing. Both Mark Greene and partner were rude and claimed it was mere coincidence my speedometer broke while they fixed my wheel bearing that I paid 200.00 more to have repaired compared to when I had a shop in Omaha fix the other wheel bearing. Worst customer experience ever. I was told since he knew more about cars that I could not possibly be correct in assuming that the speedometer broke while in their possession. I will tell everyone not to go there and will let everyone know not only did they refuse to take any responsibility, I was yelled at definitely not treated in a "Christian" manner.
Let’s get the facts straight. What I said to Angela was: “I don’t care what you do” in response to her repeating over and over that she was going to report me to the BBB and tell everyone not to do business with me. I tried to talk to her and explain the problem but she did not want to hear it. She also accused me of breaking her radiator fans, causing her car to overheat, but when she came back in to have us look at the speedometer she never brought that back up. About the $200 that she says was more than the last wheel bearing repair: We priced this job out and gave Angela the price for the repair before we ever started the repair, she said go ahead without ever bring this “Omaha” repair up. We did not know that the hub was ruined until after we started the job, called Angela and told her, that because she drove the car with a bad wheel bearing for so long that she also ruined the hub and that it had to be replaced which added an extra $75 to the job. She said o.k. without any problem. After Angela left on Wednesday upset, I keep thinking about how I could have handled this differently and realized that I handled this situation wrong. I called Angela Monday and told her that I would fix her speedometer free of charge. She brought the car in Tuesday and we took care of the problem, speedometer fixed!
- Mark Greene Automotive Repair